FAQ

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Find answers to common questions about Myth Realm’s lighting solutions, customization services, ordering process, warranty, and shipping. Comprehensive support for B2B wholesale clients.

Products

We offer a wide range of residential and commercial lighting solutions.

  • Residential Lighting: Ceiling lights, flush mounts, pendants, chandeliers, wall lights, vanity lights, LED mirrors, track lights, undercabinet lights, and step lights for indoor and outdoor spaces.
  • Commercial Lighting: Panel lights, high bay lights, UFO lights, strip lights, vapor lights, wraparound lights, and wall packs for both indoor and outdoor applications.

Yes, our LED lighting fixtures feature energy-efficient LED technology.

Yes, sample requests are available upon inquiry.

Yes, our lighting fixtures are certified by UL, ETL, DLC, and ENERGY STAR, meeting quality and safety standards for the US and Canada.

Customization Options

Learn more on Customization & Portfolio. Share your ideas and requirements, and we’ll guide you through the OEM/ODM customization process.

Finishes, dimensions, materials and designs can all be tailored to your needs.

Yes, we specialize in OEM and ODM services for bespoke projects.

No, there is no minimum order quantity for custom lighting projects.

Payments & Safety

We offer Net 30 payment terms, including 30-50% deposits for custom orders or large orders and balance payments before shipping. Terms vary by order size and project scope. More details here.

We accept bank wire transfers, EMT, and Cheque.

Yes, a deposit is required for custom and large orders. Details are provided during the ordering process.

Sorry, we only accept payments in CAD for now.

Shipping & Delivery

We offer standard shipping; timelines depend on location and order size. More details here.

Sorry, we ship within Canada only for now.

Shipping costs are typically covered by the buyer unless negotiated otherwise.

We use secure, high-quality packaging to prevent damage during transit.

Warranty

Our fixtures include a comprehensive 5 year warranty. More details here.

Contact us with the product details and proof of purchase.

Warranty terms are consistent for all orders unless otherwise specified.