FAQ – Myth Realm

FAQ

Products

What types of lighting fixtures do you offer? What types of lighting fixtures do you offer?

We offer a wide range of residential and commercial lighting solutions.

Residential Lighting: Ceiling lights, flush mounts, pendants, chandeliers, wall lights, vanity lights, LED mirrors, track lights, undercabinet lights, and step lights for indoor and outdoor spaces.
Commercial Lighting: Panel lights, high bay lights, UFO lights, strip lights, vapor lights, wraparound lights, and wall packs for both indoor and outdoor applications.

Are your lighting products energy-efficient? Are your lighting products energy-efficient?

Yes, our LED lighting fixtures feature energy-efficient LED technology.

Can I request samples before placing a bulk order? Can I request samples before placing a bulk order?

Yes, sample requests are available upon inquiry.

Do you provide certifications for your lighting fixtures? Do you provide certifications for your lighting fixtures?

Yes, our lighting fixtures are certified by UL, ETL, DLC, and ENERGY STAR, meeting quality and safety standards for the US and Canada.

Customization Options

What is the process for customizing lighting fixtures? What is the process for customizing lighting fixtures?

Learn more on Customization & Portfolio. Share your ideas and requirements, and we’ll guide you through the OEM/ODM customization process.

What finishes, materials, or dimensions can be customized? What finishes, materials, or dimensions can be customized?

Finishes, dimensions, materials and designs can all be tailored to your needs.

Do you offer OEM or ODM services for custom designs? Do you offer OEM or ODM services for custom designs?

Yes, we specialize in OEM and ODM services for bespoke projects.

Is there a minimum order quantity for custom lighting? Is there a minimum order quantity for custom lighting?

No, there is no minimum order quantity for custom lighting projects.

Payments & Safety

What payment terms do you offer? What payment terms do you offer?

We offer Net 30 payment terms, including 30-50% deposits for custom orders or large orders and balance payments before shipping. Terms vary by order size and project scope. More details here.

What payment methods do you accept? What payment methods do you accept?

We accept bank wire transfers, EMT, and Cheque.

Is a deposit required for orders? Is a deposit required for orders?

Yes, a deposit is required for custom and large orders. Details are provided during the ordering process.

Do you accept payments in multiple currencies? Do you accept payments in multiple currencies?

Sorry, we only accept payments in CAD for now.

Shipping & Delivery

What are your shipping options and delivery times? What are your shipping options and delivery times?

We offer standard shipping; timelines depend on location and order size. More details here.

Do you ship internationally? Do you ship internationally?

Sorry, we ship within Canada only for now.

Who handles shipping costs for large or custom orders? Who handles shipping costs for large or custom orders?

Shipping costs are typically covered by the buyer unless negotiated otherwise.

How do you ensure safe delivery of fragile lighting fixtures? How do you ensure safe delivery of fragile lighting fixtures?

We use secure, high-quality packaging to prevent damage during transit.

Warranty

What warranty do you offer on your lighting fixtures? What warranty do you offer on your lighting fixtures?

Our fixtures include a comprehensive 5 year warranty. More details here.

How do I claim a warranty for a defective product? How do I claim a warranty for a defective product?

Contact us with the product details and proof of purchase.

Does the warranty differ for custom or bulk orders? Does the warranty differ for custom or bulk orders?

Warranty terms are consistent for all orders unless otherwise specified.