Refund policy

1. Payment Terms
A 30-50% deposit is required for custom or large orders, with the balance due before shipping. For standard orders, payment terms are net 30 unless negotiated otherwise.

 

2. Accepted Payment Methods
We accept wire transfers, EMTs, and cheques. Payment details are provided on the invoice.

 

3. Currency and Fees
Payments are accepted in CAD. Buyers are responsible for all transaction fees, applicable taxes, and currency conversion charges.

 

4. Refund and Cancellation Policy

• Orders can be cancelled within 24 hours for a full refund.
• After 24 hours, cancellations may incur a restocking fee or forfeiture of the deposit, depending on the production stage.
• Custom orders are non-refundable and non-returnable.

 

5. Late Payments
Late payments will incur a 2% monthly interest charge. Continued delays may result in order cancellation or service suspension.

 

6. Dispute Resolution
Any payment disputes must be submitted in writing within 10 business days of the invoice date. We strive to resolve all disputes promptly and fairly.